Refund Policy
Once we receive and inspect your returned item, we’ll email you to confirm it has arrived and let you know whether your refund has been approved.
If your refund is approved, it will be processed back to your original payment method within 5–10 business days.
Late or missing refunds
If you haven’t received your refund yet, first check your bank or card account again.
Processing times can vary between banks and payment providers, so it may take a few extra business days to appear.
If you’ve done this and still haven’t received your refund, contact us at sales@goldprospectinggear.com.au and we’ll look into it.
Exchanges
We only replace items if they’re defective or damaged. If you need to exchange it for the same item, email us at sales@goldprospectinggear.com.au and we’ll arrange the return.